Why and How do I register on farel.fr ?

Become a member to get all the benefits of farel.fr: by registering with farel.fr you can access your account anytime to check on the current status of your recent orders or look at past orders. You can add and save multiple delivery addresses.
Need help to create your account ? Click on “tutorial” and we will guide you through your account creation process.

Is my online credit card payment secured with Pierre Farel’s boutique ?

Buy online is safe: your online credit card payment (VISA, MASTERCARD) is operated by the BNP-Paribas Bank which has sophisticated encryption and authentication tools to protect the security of your credit card information, and which is designed to render information unreadable should anyone try to intercept it.

Can I pay for my order with a check ?

Yes, we do accept check issued from a French Bank account. Your order will be addressed upon receipt of your payment.

Make check payable to PIERRE FAREL and mail it to :
1 rue de la Barrière - BP 141
20177 AJACCIO cedex 01

Please note your order number on the back of your check. You can find your order number in the confirmation e-mail sent to you as well as in your customer account, in the list of your pending orders.

What about shipping costs ?

The costs will change depending upon the items you have requested as well as the delivery address of your order.
However, you may benefit special costs:

  • There will be only 1 € additional shipping cost per item if you order several items from the same category (jewels and printings).
  • There will be only 1 € additional shipping cost if you order simultaneously a jewel and a printing (lithograph, limited print, serigraph) or a book.

How will my order be shipped ?

Your order will be shipped via “La Poste”, by Colissimo Parcel Post using an acknowledge of receipt form.
Items shipped in France usually arrive at location within 2 to 3 days.
Delivery time out of France depends on the country.

What about processing time ?

It takes one business day to process before shipping if you had your order paid by credit card.
For payments made by check, the order is shipped upon receipt of your payment.

I forgot my password

Log on the Home Page, click on “Password forgotten” and enter the e-mail address listed in your registered profile. You will immediately receive an e-mail with your password.

May the shipping address be different than my mailing address ?

You customer account allows you several shipping addresses. To ship your order at a specific address, select the chosen address while placing your order.

Who is Pierre Farel ?

The best way to learn everything about Pierre Farel (or almost) is to visit his website at www.pierre-farel.com

I could not find the answers to my questions

For more information or specific questions, click on "Contact"